CONTACT US

FAQ’s

We’ve answered some of our most commonly asked questions here. If you still don’t see the answers you’re looking for, contact us here

General FAQs

Each product page has a unique FAQ section with many answers to many common questions.

But you can contact us if you still don’t find the answer you’re looking for.

We accept payment via a range of secure payment providers including:

PayPal
Credit & Debit Card (Securely via Stripe)
Bank Transfer
AfterPay
ZipPay (Via generated cards in app)

You can read more about our warranties here: https://www.hfm.parts/warranty/

You can read our full returns policy here: https://www.hfm.parts/returns/

If your order has been shipped, you would have received an email with tracking information.

If you’re unsure, you can track your order online with the order number and email used to place the order here: https://www.hfm.parts/track/

Shipping & Postage FAQs

Postage is an important part of the purchase experience, and we have tried and tested many couriers only to be disappointed by their lack of service. This is why we have landed on two couriers:

Australia Post (Best Value, Decent Service in most cases)
DHL (Fastest, Most Reliable Service. But generally more expensive)

Our website fetches live quotes directly from our couriers. Simply add the items you wish to purchase to your cart and proceed to checkout, where you can enter your delivery address for an accurate price.

Our couriers will provide an estimated delivery time at checkout.

Please note that these timeframes are only estimates and are set by the couriers. We do not accept any responsibility for delays in postage.

Yes, definitely. When you land on checkout, you can select “Pickup” which will guide you through the process.

Pickup lead-time is normally within 2 business hours or will fall onto the next business day.

If you need something fast, just open a chat with our support, and we’ll let you know if we can help.

You will receive a dispatched email from our website once your order has left, this will contain you tracking number and tracking link.

If you place your order before 1 PM (AEST) on weekdays (excluding weekends and public holidays) then your order will be dispatched the same day.