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FAQ’s

We’ve answered some of our most commonly asked questions here. If you still don’t see the answers you’re looking for, contact us here

General & Ordering

I have a question about one of your products.

Each product page has a unique FAQ section, with many answers to many common questions.

But if you still don’t find the answer you’re looking for, you can contact us.

What payment methods do you accept?

– PayPal
– Credit / Debit Card
– AfterPay
– ZipPay (Via App Generated Cards)
– Bank Transfer (Within Australia)

What is your warranty?

You can read more about our warranties here: https://www.hfm.parts/warranty/

What is your returns policy?

You can read our full returns policy here: https://www.hfm.parts/returns/

How can I track my order?

If your order has been shipped, you would have received an email with tracking information.

If you’re unsure, you can track your order online with the order number and email used to place the order here: https://www.hfm.parts/track/

Shipping & Postage

What payment methods do you accept?

– PayPal
– Credit / Debit Card
– AfterPay
– ZipPay (Via App Generated Cards)
– Bank Transfer (Within Australia)

What couriers do you use?

We have a range of couriers we use both nationally and internationally providing you with the option for both fast and cost effective methods.
National Postage (Within Australia)
– Sendle
– TNT Express
– Couriers Please
International Postage (Outside of Australia)
– UPS
– FedEx
– DHL
– Toll

Can I get a postage quote?

Our website fetches live quotes directly from our couriers. Simply add the items you wish to purchase to cart and proceed to checkout where you can enter your delivery address for an accurate price.

How long will postage take?

Our couriers will provide an estimated delivery time at checkout. Please note that these timeframes are an estimate only and are set by the couriers. We do not accept any responsibility for delays in postage.

Can I pickup my order from your warehouse?

No, at present we do not allow for pickup from our warehouse.

Where can I find my tracking?

Tracking notifications are sent directly from your chosen courier. Please be patient as email frequency is dependent on the courier but usually within 24hours of being dispatched.

How often do you dispatch?

If you place your order before 2PM AEST weekdays (excludes weekends and public holidays) then your order will be dispatched same day.
If your order contains multiple items, you may receive each item individually due to weight constraints.