Returns Policy

At HFM.Parts, our goal is to ensure you are happy with your purchase. We understand that there may be instances where you need to return an item. Our returns policy is designed to be straightforward and customer-friendly, while also protecting our ability to provide high-quality products. Please read the following details carefully to understand your rights and responsibilities.

Policy Highlights

30-Day Return Period

You have 30 days from the delivery date to initiate a return request if the item doesn’t meet your expectations. The delivery date is the date you receive the item, as confirmed by tracking information or your receipt.

Conditions for Return

To be eligible for a return, your item must meet specific conditions based on the reason for the return. All returns require proof of purchase (e.g., receipt or order confirmation).

Faulty Item

If an item is defective, damaged upon arrival, or doesn’t perform as advertised, we will accept it for return.

You must provide detailed evidence, such as photos or videos showing the fault.

HFM.Parts may assess the item to determine the nature and cause of the fault. We reserve the right to decline a return if the fault is caused by misuse, neglect, or improper installation.

No restocking fees apply for approved faulty returns.

Change of Mind

Returns due to change of mind (e.g., wrong item selected or no longer needed) are accepted within the 30-day window.

The item must be in new, unopened, unused condition, including all original packaging, manuals, and accessories. Seals must remain intact.

Important Note: Any handling of the item, including test fitment, installation attempts, or opening the packaging, will result in rejection of the return. Rejected items will be returned to you at your cost, and no refund will be issued.

A 15% restocking fee will be applied to cover handling, repackaging, and restocking costs.

If your order qualified for free shipping, the original shipping cost incurred by us will be deducted from the refund.

Ineligible Items

Final sale items, such as products sold in the scratch and dent section or marked as final sale, cannot be returned.

Items that have been used, installed, test-fitted, or altered in any way.

Personalised or custom-made items.

Items without proof of purchase.

Submitting a Returns Request

If you have any questions prior to returning, please reach out to our team using the chat icon on the bottom left corner of the browser window.

Shipping Costs

Faulty Items: HFM.Parts covers the return shipping cost. We’ll provide a prepaid label.

Change of Mind: Return shipping is at your expense. We recommend using a tracked service, as we are not responsible for lost or damaged items in transit.

Original shipping fees are non-refundable for change-of-mind returns. If free shipping applied, our incurred shipping cost will be deducted.

Refunds and Exchanges

Refunds

We will notify you via email once we’ve received and inspected your return (typically within 1-2 business days).

If approved, refunds are processed within 10 business days to the original payment method, unless otherwise specified.

Refunds may take additional time to appear in your account, depending on your bank or payment provider (e.g., 3-5 days for credit cards).

Refund Calculation
1. Faulty Items: Full refund, including original shipping costs. No fees deducted.
2. Change of Mind: Refund amount = Original item price – 15% restocking fee – original shipping cost (if free shipping applied) – any applicable transaction or cancellation fees (see below).

If the original credit card cannot be used, the refund will be issued as a store gift card.

Cash refunds incur the 15% restocking fee and exclude transaction fees.

Store gift cards are refunded at full value (no fees deducted).

Payment Method-Specific Fees

To cover processing costs, the following fees may apply for change-of-mind refunds or cancellations (these are not HFM.Parts fees but reflect gateway charges):

Credit/Debit Cards: 1.75% + $0.30 fee deducted.

PayPal: 2.5% + $0.30 fee deducted. PayPal does not refund transaction fees; we reserve the right to exclude them if the return is not our fault.

Afterpay: 5% fee deducted. Refunds processed directly to Afterpay (not cash or card). Contact Afterpay at 1300 100 729 or visit https://www.afterpay.com/en-AU/terms.

Zip Pay/Zip Money: 4% fee for Zip Pay; account establishment fees are not refunded. Refunds to your Zip account only. Contact Zip at https://help.zipmoney.com.au/hc/en-us.

Store Credit: No fees apply.

Other Methods: Contact us for details.

If more than 15 business days pass after approval without receiving your refund, contact sales@hfm.parts.

Exchanges

We do not offer direct exchanges. The fastest way is to return the item per this policy and place a new order for the desired item. This ensures availability and quick processing.

Order Cancellations

Before Shipping: Contact us immediately via sales@hfm.parts or the website form. Cancellations may incur fees per payment method (see above). Full refund minus fees, or as store credit with no deductions.

After Shipping: Cancellations are not possible. Follow the returns process instead.

Additional Information

Warranty Claims: Most of our products come with a 1-Year Manufacturer’s Warranty, unless otherwise specified. Refer to our separate Warranty Policy for details.

Tax & Duties: Orders within Australia include GST. International orders may incur additional taxes and duties, which are your responsibility and non-refundable.

Questions? If anything is unclear, email sales@hfm.parts before purchasing or returning.

This policy is effective as of July 16, 2025, and subject to change. We recommend checking our website for the latest version.