Returns Policy
SHIPPING
The shipping options provided at check out may differ depending on your shipping location. Where it is possible, estimated time frames are provided during selection. These shipping times are not guaranteed by HFM Dot Parts.
If you require expedited shipping, please contact us at sales@hfm.parts. We may be able to assist.
Orders are generally processed within 24 hours. This excludes orders made on weekends or during public and holiday periods.
TRACKING
Once your order has been processed by us and booked in with your chosen courier, your order notification is then left in the hands of the courier.
Each courier provides a different level of tracking capabilities, you may receive an email every step of the way, or you may only receive 1 or 2 notifications. If you feel you are not being informed appropriately, you may contact us at sales@hfm.parts, and we can attempt to retrieve more information for you.
Typically you will receive:
1 – Your shipment has been scheduled for pick up.
2 – Your shipment is on its way.
3 – Your shipment is out for delivery.
Again, not all couriers will provide this level of tracking, and some may provide more.
WARRANTY
All items are covered by 1 Year Manufacturers Warranty, provided our items have been installed by an Australian certified mechanic following the correct installation procedures.
RETURNS
Returns are eligible for faulty items only. We do not accept returns for change of mind.
We’re here to help. In the event you feel your item is faulty, we ask that you email sales@hfm.parts with your order number and provide photos and/or videos and a description of the issue you are having.
In some cases, we may require a physical inspection of the item. Return postage, in this scenario, is at the cost of the buyer. If the item is found to be faulty, you will be refunded the return shipping costs and receive a replacement item. If the item is in working order, you will be required to pay the shipping to have the item sent back to you.
Refunds and replacements are given at our discretion and in accordance with Australian Consumer Law.
Mail your item to:
HFM Dot Parts Warehouse
100 New Street,
South Kingsville
VIC 3015, Australia
Include:
– A copy of your order
– Your item
Ensure this parcel is tracked and packaged appropriately, as we will not be able to assist with items that are not received by us. If you require any assistance at all, please contact us for advice.
You will receive an email confirmation when we have received your return. Returns are generally processed within 2-3 days. Where we are unusually busy or require more information, this time frame may increase.
REFUNDS
Where you are eligible for a refund, it will be processed to the original method of payment only.
Refunds are normally provided within 1-2 days of acceptance but may take longer for the individual payment provider to process.
TAX & DUTIES
Unless stated at check out, taxes and duties may be applicable once your order has arrived in your country. If you’re unsure of what these may be, please contact your country’s appropriate authorities.
All orders shipped within Australia are subject to GST.
FAQs
Q. I’ve ordered through your site and used ‘X’ shipper previously, but now they are not available. What do I do?
A. We choose our couriers very carefully and are always updating our shipping to ensure it’s prompt and safe. In the event your prefered courier is unavailable. Unfortunately, we are unable to provide shipping to your address via that courier. You can try entering a different shipping address to see if we can provide their service to other areas, or you can contact us to arrange your own courier pick-up.
Q. The courier has just delivered my item, and it’s damaged!
A. Unfortunately, these things can happen. Alert the delivery driver for advice if you have noticed immediately. You may also be required to contact the courier’s company for compensation.
Q. My order has passed its estimated shipping time; where is my order?
A. You can always track your order via the tracking email you will have received to see its status. For more information, it is best to speak with the courier as they will have the most information regarding your shipment. Their contact information is often found on the tracking page.
Q. I don’t need the item I ordered anymore; how can I return it?
A. Sorry! We do not accept returns for change of mind. Please read the descriptions carefully and ask questions if you are unsure of its application or fitment.
Q. Do I need to be home to sign for my items?
A. No! Unless it is stated at check out for your chosen courier, your items do not need to be signed for. Depending on the courier, they may be left in a safe location or taken to a depot for you to collect from.