Warranty

This policy covers the manufacturer's warranty on products bought from hfm.parts, operated by HFM DOT PARTS (ABN 31 489 472 505) trading as HFM.Parts. It sits alongside our Returns Policy and Terms & Conditions. The full policy below is what applies.

This warranty is voluntary and is in addition to your rights under consumer law. It does not limit or replace them.

1. What is covered

Most products carry a 2-Year Manufacturer's Warranty from the date of delivery, unless the product page states otherwise. It covers defects in materials and workmanship that make the product unsuitable for its intended off-road or motorsport use.

2. HFM.Parts cylinders: lifetime body warranty

Brake and clutch master and slave cylinder bodies are covered for the life of the product for the original purchaser, for purchases from 1 January 2024. Seals and other consumable components inside a cylinder carry the standard 2-year warranty rather than the lifetime warranty.

3. What is not covered

• Normal wear and tear, and consumable items such as seals, pads and fluids that have reached the end of their expected life.
• Damage caused by misuse, neglect, or use contrary to the product's instructions.
• Damage caused by incorrect installation. Parts should be fitted by a suitably qualified person, and we may ask for evidence of how a part was installed.
• Products that have been modified or repaired without our authorisation.
• Damage caused by a crash, impact or abnormal loading, as opposed to a defect in the part itself.
• Indirect costs such as labour, towing, vehicle hire or loss of use.

4. Making a claim

Email help@hfm.parts with your order number and photos or a short video of the problem. We may ask you to return the product for inspection. We aim to process claims within 5 to 10 business days of receiving the product. We cover return shipping on approved claims; if a claim is declined, we return the product to you at your cost.

5. Remedies

Approved claims receive a repair, a replacement, or a refund. Where consumer law gives you the right to choose (for example, a major failure under the Australian Consumer Law), the choice is yours.

6. Your statutory rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This warranty operates alongside those guarantees and any other statutory rights you have. Depending on where you live, your statutory rights may last longer than this warranty.

7. Notes

• This warranty applies to the original purchaser and is not transferable.
• Fitting aftermarket parts may affect your vehicle manufacturer's warranty. Check with your vehicle manufacturer if this matters to you.