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Returns & Warranty Claims

Last updated: 11 August 2025

Back to Returns Policy

Returns & Warranty Claims

30-Day Returns
Return eligible items within 30 days from delivery for a hassle-free process.
Condition Requirements
Items must be in new, unopened, unused condition (including no test fitment) to qualify – otherwise, returns are rejected at your cost.
Refund or Store Credit
Refund of Payment: 15% restocking fee plus deductions for any shipping or transaction costs.
Store Credit: Full value to use on our store.
Faulty Items
Faulty Items do not attract any return fees, if approved.

At HFM.Parts, we strive to ensure you are satisfied with your purchase. If you need to return an item or make a warranty claim, please use the form below to submit your request.
Ensure your request complies with our Returns Policy.

Start your returns request

HFM.Parts Returns Form
Choose whether this is a return or warranty claim.

About your request.

We need a few details to process your request, it should only take a few minutes to complete and will streamline the rest of the process.


Enter the order ID from your purchase (e.g., #12345)
Note: For change of mind returns, a 15% restocking fee and other deductions apply for refunds; store credit is full value of item(s). Exchanges are not directly available – please place a new order.

Warranty Evidence

You can attached videos and photos, and add as much detail as possible so our team can help.


Please provide as much detail as possible into the issue, installation, problem, attempted resolutions. The more detail will help our tech team point you in the right direction.

Additional

We’re almost there! Just a couple more details, then our team will work promptly on your request.


This email address should match the one used for your order, or we may need additional verification.
Provide any additional details or context for your request.