Return & Refunds Policy

Returns

At HFM Dot Parts, our goal is to ensure your complete satisfaction with your purchase. We understand that there may be instances where you need to return an item. Our returns policy is designed to be straightforward and customer-friendly, while also protecting our ability to provide high-quality products.

30-Day Return Period:
You have 30 days from the delivery date to return an item if it doesn’t meet your expectations.

Conditions for Return:

• Faulty Items:
  If an item is defective or doesn’t perform as advertised, we will accept it for return.
  Please email sales@hfm.parts with your order number, detailed photos, or videos showing the fault.
  
• Change of Mind:
  Returns due to change of mind are accepted provided the item is in new, unopened, and unused condition. Please be aware that return shipping is the customer’s responsibility, and a 5% restocking fee will be applied.
  
  Note: Your return will be rejected for any items not in new, unopened, and unused condition (Including Test Fitment) will be returned to the customer at the customer’s cost.

How to Return:

1. Contact us at sales@hfm.parts to initiate your return. Provide your order number and the reason for the return.
2. Include a copy of your order receipt and securely pack the item in its original packaging.
3. Mail your return to the following address:
   HFM.Parts Warehouse
   100 New Street,
   South Kingsville VIC 3015,
   Australia

Shipping Costs:

• HFM Dot Parts covers return shipping costs for defective items only.
• For returns due to change of mind, the customer is responsible for the return shipping cost.

Please ensure your return package is tracked. We are not responsible for items lost or damaged in transit.

Refunds

Upon receiving and inspecting your returned item, we will process your refund or exchange as quickly as possible.

Refund Process:

• Faulty Items: If the item is confirmed to be faulty, you will receive a full refund, including any shipping costs, or a replacement item at no additional cost.
• Change of Mind: Refunds will be issued minus any original shipping fees and a 5% restocking fee. The refund will be processed to the original method of payment.
  Important!! For orders that received free postage due to meeting the minimum spend requirement, the paid shipping fee against your order will be deducted from the refund amount. The refund will be processed to the original method of payment.

Timing:
Refunds are generally processed within 1-2 days of receiving and inspecting the return. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.

Additional Information

• Warranty Claims: Our products come with a 1-Year Manufacturer’s Warranty. Please refer to our Warranty Policy for detailed information.
• Tax & Duties: Orders shipped within Australia include GST. International orders may incur additional taxes and duties upon arrival in your country.